SHIVA CALL CENTRE
Shiva Call Center
We provide you with dependable, virtual customer support and outsourcing solutions, saving you time, energy and the need to house an in-house team.
From calls and help desk tickets to debt collection, our virtual team integrates seamlessly with your business, helping you stay professional, connected, and ready to grow.
About
Shiva Call Centre
About Shiva Call Centre
Shiva Call Centre is your behind-the-scenes partner in clear, consistent communication.
We help businesses stay connected with their customers, prospects, and stakeholders — without needing to build or manage an in-house team. From outbound calling and help desk support to professional outreach campaigns, we step in where you need us most.
Whether it’s following up with leads, responding to support requests, or handling day-to-day communication tasks, our local agents bring professionalism, warmth, and clarity to every interaction.
We work quietly, but we help you move forward loudly.
Services We Offer
Professional support solutions that help your business run smoothly.
Customer Support:
Our team of trained professionals is ready to handle customer inquiries, complaints, and support requests, ensuring quick and effective resolution.
✓ Trained local support agents
✓ Quick response, friendly tone
✓ Escalation handling built-in
✓ Voice, email & WhatsApp support
✓ Consistent service quality
✓ Friendly, human communication
Help Desk Services:
Provide your customers with reliable help desk support for any queries or issues they may encounter.
✓ Email & call-based ticket support
✓ WhatsApp assistance integration
✓ Knowledge base or FAQ setup
✓ Structured ticketing system
✓ Efficient response workflows
✓ Tailored to your business needs
Debt Collection
Recover outstanding payments efficiently and professionally with Shiva Call Centre. Our expert team ensures strategic, respectful debt recovery to improve cash flow while maintaining strong client relationships.
✓ Professional follow-ups
✓ High recovery rates
✓ Customized collection strategies
🎯 Outreach & Lead Engagement
Whether it's a high-stakes campaign like an international conference or day-to-day lead engagement, we offer professionally trained agents, structured tracking, and thoughtful follow-ups — all managed with care and clarity.
✓ Voice and WhatsApp calls by trained agents
✓ Daily lead tracking and follow-up logging
✓ Escalation for high-interest contacts
✓ Notes and call outcomes recorded in real time
✓ Aligned with your campaign goals and messaging
✓ Ideal for events, membership drives, and institutional engagement
