Effective Date: November 14, 2025
Last Updated: June 12, 2025

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Please read this carefully: These Terms & Conditions set forth the legal agreement between you and Shiva Call Center regarding your access to and use of our website and services. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.

 

Disclaimer

Shiva Call Centre offers virtual customer support, help desk, and debt collection services for informational and operational purposes only, with no guarantees of specific business outcomes. While we aim to deliver dependable, high-quality support, the success of our services depends on external factors beyond our control, including the client’s infrastructure, responsiveness, and business model. All services and any related content, integrations, or recommendations are provided “as is” without warranty of any kind, express or implied. Use of our services, platforms, or third-party tools is at your own discretion and risk, and we are not liable for any errors, delays, data loss, or indirect damages resulting from such use.

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1. Privacy Policy

a) Information We Collect

We collect data you provide directly (e.g., contact forms, service sign-up, or onboarding documents) and data automatically gathered from your interaction with our site (e.g., browser type, device ID, usage behaviour).

This may include:

• Names, emails, phone numbers, business names

• Service logs, support messages, ticket records

• Payment and transaction details

• Browser and device information

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b) How We Use Your Data

Your information is used to:

• Deliver and improve our services

• Communicate with you regarding your account or support

• Personalise the service experience

• Comply with legal or contractual obligations

We do not sell your personal data. Access is limited to authorised personnel or integrated platforms strictly necessary for providing service (e.g., CRMs, support systems).

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c) Cookies

We use cookies and similar technologies to:

• Maintain session information

• Track usage metrics

• Enhance user experience

You can manage cookie preferences through your browser settings. Disabling cookies may limit certain functionalities of the website.

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d) Log Data

When you access our services, we may log:

• IP address

• Browser version

• Access times

• Referring pages

This data is used for analytics, security, and troubleshooting purposes.

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e) Security

We implement industry-standard safeguards (encryption, secure hosting, limited access) to protect your personal information. However, no system is completely immune to breaches, and users accept these inherent risks.

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f) Links to Other Sites

Our website may include links to third-party platforms. We are not responsible for the privacy practices or content of external sites. Users are advised to review the privacy policies of those platforms before interacting with them.

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g) Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect data from minors. If you believe a child has submitted personal information, please contact us so we may promptly remove it.

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2. Use of Services

You agree to use our website and services solely for lawful purposes and in accordance with their intended use. Any misuse, including unauthorised access, data manipulation, impersonation, or fraudulent activity, is strictly prohibited and may result in suspension or termination of service.

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3. Eligibility

You must be at least 18 years of age and legally capable of entering a binding agreement to use our services. By proceeding, you confirm that you meet these requirements.

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4. Responsible Use and Conduct

As a user, you agree to:

• Provide accurate, current, and complete information.

• Use the services only for your legitimate business or professional needs.

• Avoid uploading or transmitting any harmful, unlawful, or misleading content.

• Refrain from disrupting the performance or integrity of the website or its infrastructure.

We reserve the right to monitor use for compliance and may take corrective action without notice.

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5. Payment & Subscriptions

Fees for services are billed based on the selected plan. Payment must be made in full and in advance, as outlined in the invoice. We reserve the right to suspend services due to late or incomplete payments. No refunds will be issued for unused portions unless legally required.

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6. Limitation of Warranties

No warranty is provided regarding the availability, accuracy, reliability, or outcomes of the services. Services are provided “as is” and “as available,” and any implied warranties—including merchantability or fitness for a particular purpose—are expressly disclaimed to the maximum extent allowed by law.

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7. Limitation of Liability

To the fullest extent permissible under applicable law, we shall not be liable for any indirect, incidental, consequential, or special damages, including lost revenue or business interruption, arising out of your access to or use of the website or services.

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8. Termination

We may suspend or terminate access without notice if there is evidence of a violation of these terms, abuse of service, or unpaid fees. Termination does not release the user from existing payment obligations or contractual terms already in effect.

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9. Intellectual Property

All website content, service processes, branding, documentation, and materials are protected by intellectual property rights and are owned or licensed by us. You may not reproduce, republish, or reuse any such content without explicit written consent.

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10. Changes to These Terms

We may revise these Terms & Conditions, including the privacy practices, from time to time. The most current version will always be available on this page. Continued use of the website or services after any changes constitutes acceptance of the revised terms.

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11. Contact Us

If you have any questions about these Terms, your data, or how we operate, please reach out:

📧Email: admin@shivacallcentre.co.ke

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