SHIVA CALL CENTRE
Choose Your Call Support Package
Whether you’re just starting out or scaling fast, our virtual call centre packages help you stay responsive, professional, and always on top of customer needs — without hiring a full team.
BASIC
Perfect for small businesses just getting started.
-Custom Pricing-
✓ 100 inbound calls/month
✓ Email support (30 tickets)
✓ Basic IVR setup
✓ Support hours: Mon–Fri, 9 am–5 pm
✓ Monthly summary report
✓ Response time: within 2 hours
Outbound calls
WhatsApp or live chat support
Call logging
Weekend/holiday coverage
CRM integrations or custom reports
Dedicated account manager
GROWTH
Built for growing teams that need reliable coverage.
-Custom Pricing-
✓ 250 inbound + 75 outbound calls/month
✓ Email & WhatsApp support (100 tickets)
✓ Standard IVR setup + call logging
✓ Support hours: Mon–Sat, 8 am–8 pm
✓ Weekly performance reports
✓ Response time: within 1 hour
Live chat support
24/7 or holiday coverage
CRM integrations or custom reports
Dedicated account manager
PREMIUM
Everything you need for high-volume, round-the-clock support.
-Custom Pricing-
✓ Unlimited inbound & outbound calls
✓ Email, WhatsApp & live chat support
✓ Multilingual IVR + CRM integrations
✓ 24/7 support (incl. weekends & holidays)
✓ Real-time dashboards + 4 custom reports/month
✓ Dedicated account manager
✓ Priority response time
(Everything included)
🛡️ WHY BUSINESSES TRUST SHIVA CALL CENTRE
✅ Proven Support, Local & Global
We support clients in Kenya and across international markets.
✅ 100% Virtual, Fully Scalable
No office? No problem. We’re built to handle distributed operations.
✅ Real Humans, Real Results
No bots. Only trained agents focused on customer experience.
✅ Flexible Plans, Transparent Pricing
No surprise charges. Just clear monthly support options.
Please fill in the details below to help us understand your needs and prepare a tailored quote.