SHIVA CALL CENTRE
ABOUT US
DEPENDABLE, PROFESSIONAL, VIRTUAL SUPPORT
Shiva Call Centre is a Kenyan-based outsourcing partner providing businesses and institutions with reliable, voice-based and digital customer support, outbound engagement, help desk services, and strategic follow-up solutions — all without the need to maintain an in-house team.
We help organisations maintain high standards of responsiveness, professionalism, and client care by becoming an extension of their internal teams. From day-to-day customer support to structured outreach and escalations, we enable our clients to focus on their core operations while we handle the rest — with clarity, consistency, and care.
​
Our Mission
To power business growth and operational clarity by delivering support solutions that are human-centred, system-smart, and results-driven.
We do this by offering thoughtful integration, trained virtual agents, and seamless communication that reflects your brand values — not just scripts.
​
Our Culture & Approach
At Shiva, we sound like you — because we take the time to understand your voice, goals, and standards. We don’t just answer calls or send messages; we create structured engagement that converts, reassures, and reflects the kind of company you are.
Our team is trained to treat every client and customer interaction as a chance to deliver value, reinforce trust, and keep things moving forward. That’s what makes our support feel not only professional — but personal.
​
Our Values
These are the principles that shape how we operate and what our clients can expect:
-
Professionalism – clear, respectful, responsive communication.
-
Reliability – consistent presence, no matter the scale or schedule.
-
Human-First Thinking – empathy and intent in every interaction.
-
Client-Centricity – your success defines our service standards.
-
Simplicity in Setup – we onboard fast and integrate smoothly.
​
Our Story
Shiva Call Centre was born out of a simple observation: businesses want to show up for their clients, but time, tools, and staffing often stand in the way.
We stepped in to bridge that gap — by offering professional, human-centred support that integrates seamlessly with internal teams. Whether for customer care, lead engagement, follow-ups, or issue resolution, our virtual model lets businesses stay efficient without sacrificing quality.
Today, we serve both local and international clients, tailoring every support experience to their brand tone, operational goals, and communication needs.
We’re not just an outsourcing solution — we’re a strategic partner.
​
Consistent Support. Seamless Fit. Scalable Solutions.
We’ve worked with fast-moving institutions, global campaigns, and high-touch industries to deliver virtual services that never feel “outsourced.” Our structure is designed to:
-
Reflect your tone
-
Improve your workflows
-
Free up your time
-
Scale with your needs
From outbound campaigns and help desk support to client onboarding and structured customer care, we work in the background — so you can stay out front.​
Why Our Clients Work With Us
In their own words...
Tailored Onboarding & Tools
“They didn’t just integrate — they made our setup better. Shiva Call Centre worked with our existing tools and showed us how to use them more effectively. From IVRs to CRMs, they streamlined things we didn’t even realize could be improved.”
We Sound Like You
“It’s like they speak our brand’s language. Our customers don’t hear a call center — they hear us. Shiva’s agents reflect our tone, values, and approach better than we thought was possible. I believe no generic scripts are involved.”
Designed to Impress
“They make us look great.Every customer interaction seems to leave a better impression. We’ve actually had clients compliment our support ever since we started working with Shiva.”
Fast Setup, No Hassles
“We were expecting weeks of back-and-forth, but Shiva made onboarding effortless. One form, one invoice, and we were live. Fastest setup we’ve ever had.”
Seamless Brand Fit
“They feel like part of the team.”
“It’s so natural that our clients assume they’re speaking with our in-house team. That level of brand alignment is rare.”
Virtual, but Always Present
“They’re remote, but never out of reach. Even without a physical desk, they’re consistently present and responsive. It genuinely feels like they’re right here with us.”
Insightful Reporting
“Their reports changed how we see support. We finally have clarity. Shiva’s dashboards and reports show us what’s working, what’s not, and how to keep improving.”
Scalable as You Grow
“They’ve scaled with us every step of the way. What started as a simple support setup evolved into a full-service solution as we grew — and they handled that growth without missing a beat.”
Our Services
1
🎯 Outreach & Lead Engagement
We offer high-quality outbound calling and messaging services designed to connect with your leads directly, guide them toward action, and log meaningful insights at every step. Whether you're running a campaign, event, or customer engagement initiative, we structure the process to ensure clarity, traceability, and results — from initial contact to conversion.
2
📞 Customer Support Services
We provide friendly, responsive support through calls, email, and WhatsApp — handling inquiries, feedback, and complaints with professionalism and care. Our agents sound like part of your in-house team and maintain consistency, empathy, and brand tone across every interaction.
3
🛠Help Desk & Technical Support
Our help desk team manages structured ticketing, troubleshooting, and guided resolution across multiple channels. We streamline communication, escalate efficiently, and help you deliver dependable service to every user, every time.
4
💼 Debt Collection & Recovery
We help you recover outstanding payments professionally and respectfully. Using customised follow-ups and strategic communication, we balance firm debt recovery with client relationship preservation — all while improving your financial flow.